Sunday, March 3, 2013

{Origami Owl} Locket Product Questions


Many of you are asking...


HOW MANY CHARMS FIT INTO EACH LOCKET?
Depending on the size of the charms selected: 
*Medium lockets hold 4-7 charms
*Large lockets hold 8-12 charms

WHAT ARE THE SIZES OF THE LOCKETS?
*Medium lockets are about the size of a nickel.
*Large lockets are about the size of a quarter.

DO YOUR NECKLACES CONTAIN NICKEL?
Origami Owl's lockets are stainless steel, for strength, durability & shine.  It is one of the jewelry industry's premier metals because it is completely hypoallergenic.  It does not contain nickel and therefore will not rust or tarnish.

WHAT ARE LIVING LOCKETS MADE OF?
Each piece of our signature jewelry collection has been designed exclusively for Origami Owl.
Each is hand-selected for it's high quality and design.
* Our lockets are crafted using high-quality metals.  The base is stainless steel which is a metal that is similar in appearance to silver but is harder, hypoallergenic and will not tarnish-making it an excellent choice for jewelry!  Then they are beautifully plated with 18K Gold (antique finish) or 18K Rose Gold (polished finish).  No competitor to our knowledge carries either Gold finish.
*The enamel in our charms is hand painted by highly skilled artisans.  That's pretty impressive when you consider that each charm is less than 1/4" in diameter!
Our charms will not rust or tarnish!
*Our unique line of dangles and hand-stamped plates are each crafted by hand here in the U.S.A.  That is something we are very proud of!

WHAT IS YOUR PRODUCT WARRANTY?
Within 30 days.
You can choose to exchange the item or receive a refund, less the cost of shipping, if you request the refund within 30 days of shipment and the product is received at the Origami Owl Returns Center within an additional 7 days.  Items that have been worn are not eligible for returns.
Items not in their original packaging are subject to a 15% restocking fee.  Items that are damaged with transit, break prior to wearing: have manufacturing defects or are missing from the shipment which are reported by you to the Origami Owl Returns Center within 30 days of shipment are eligible for exchange or refund if received in the Returns Center within 7 days of reporting.

BETWEEN 31-90 DAYS
You may make an exchange or receive a merchandise credit for items that are damaged within transit or break prior to wearing and reported within 90 days are eligible for exchange or product purchase credit.
Examples of manufacturing defect:
*Non-functional clasp
*Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
*Jump ring or chain link that is not closed properly
*Different from described length
*Epoxy (adhesive - glass or crystals are loose)

Your original receipt needs to be included with your exchanges

This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, etc.)  Upon receipt of your order, please check it carefully for accuracy.

I hope this answers some of your questions! Thanks and come back to visit me!



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